My wife and I got married on 12/12/21 in Costa Mujeres, Mexico. Shonte and her team were heaven sent! When planning a destination wedding, having an incredible travel agent is game changing. We had 50 guests attend our wedding in Mexico. For a lot of our guests this was their first time traveling internationally and some traveling anywhere since the start of the pandemic. Anxiety was high for a lot of our guests and they had tons and tons of questions. Her team handled it beautifully. They never skipped a beat and they communicated directly with our guests. Every time someone contacted me or my wife, we referred them to JBI and their question and/or concern was resolved immediately. I constantly heard our guests comparing this travel experience to pre ious large group travels and they were so thankful for how smooth things went. Some even said this was the best group travel ever! One of our fondest memories of Shonte was when Delta lost my wife’s luggage with most of her clothes for the trip. We told Shonte what happened and she said go try and enjoy yourself, I got this!! Shonte was on the phone with Delta for hours and hours until they found her luggage and returned it. She didn’t rest until she knew we had the bag. I mean she was on the phone at all hours of the day and night. She constantly gave us updates, located the bag and ensured that Delta made it a top priority to get the bag to us. We are forever grateful for JBI! Since our wedding we planned another group trip and of course we hired JBI again! Thank you Shonte and team for all you do! We can’t thank you enough!